“We appreciate all Feedback” – Dejay Medical seeks to maintain and enhance our reputation of providing our clients with high quality products and services. We value all positive and negative feedback and complaints as they assist us to improve our products, and services to our clients.
Whether you’re the client, family/friends, carers, staff, advocates or community members, please express your thoughts or issue positive or negative with us by sending an email to info@dejay.com.au or by calling on 02 9838 8869. Dejay Medical will seek to respond in a timely manner, although sometimes we may take a little longer to ensure our response is thorough. Dejay Medical will advise you of what is happening and keep you updated/informed along the way.
If you have a concern or complaint about the quality or safety of NDIS supports or services provided by Dejay Medical and Scientific, you have the right to contact the NDIS Quality and Safeguards Commission directly.
You do not need to raise your complaint with Dejay Medical first. Complaints can be made confidentially or anonymously, and you may seek assistance from a family member, friend, carer or independent advocate.
Contact the NDIS Quality and Safeguards Commission:
Phone: 1800 035 544
Email: contactcentre@ndiscommission.gov.au
Online: https://www.ndiscommission.gov.au/complaints/report
TTY: 133 677
Making a complaint will not affect your right to receive safe, respectful and quality services.
You have the right to seek assistance from an independent advocate, family member, carer or support person when raising a concern or making a complaint.
An independent advocate can help you understand your rights, communicate your concerns and support you throughout the complaints process.
You can access independent advocacy services at any stage, including when making a complaint directly to the NDIS Quality and Safeguards Commission.
Seeking advocacy support or making a complaint will not negatively affect the services you receive from Dejay Medical and Scientific.
Under NDAP, there are 59 organisations across Australia funded to provide free and accessible advocacy services for all people with disability, their families and support people.
You can view a list of NDAP providers here.
Visit Ask Izzy – Disability Advocacy Finder online
You can use the Ask Izzy – Disability Advocacy Finder(link is external) to search for advocacy providers using your suburb or postcode.
Contact the Disability Advocacy Support Helpline
The Disability Advocacy Support Helpline (the Helpline) provides phone-based disability advocacy support no matter where you live in Australia.
To request disability advocacy support through the Helpline contact the Disability Gateway:
- Call 1800 643 787, Monday to Friday, 8am to 8pm, or
- Fill out the Contact Us Form.
