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Feedback & Complaints

Feedback and/or Complaints Guide

“We appreciate all Feedback”

Dejay Medical seeks to maintain and enhance our reputation of providing our clients with high quality products and services.  We value all positive and negative feedback and complaints as they assist us to improve our products, and services to our clients.

Whether you’re the client, family/friends, carers, staff, advocates or community members, please express your thoughts or issue positive or negative with us by sending an email to [email protected] or by calling on 02 9838 8869.  Dejay Medical will seek to respond in a timely manner, although sometimes we may take a little longer to ensure our response is thorough.  Dejay Medical will advise you of what is happening and keep you updated/informed along the way.


How to find an advocate

Under NDAP, there are 59 organisations across Australia funded to provide free and accessible advocacy services for all people with disability, their families and support people.

You can view a list of NDAP providers here.

Visit Ask Izzy – Disability Advocacy Finder online

You can use the Ask Izzy – Disability Advocacy Finder(link is external) to search for advocacy providers using your suburb or postcode.

Contact the Disability Advocacy Support Helpline

The Disability Advocacy Support Helpline (the Helpline) provides phone-based disability advocacy support no matter where you live in Australia.

To request disability advocacy support through the Helpline contact the Disability Gateway:

  • Call 1800 643 787, Monday to Friday, 8am to 8pm, or
  • Fill out the Contact Us Form.
South Australia

Health and Community Services Complaints Commissioner


Ombudsman Tasmania

Western Australia

Health and Disability Services Complaints Office


We have earned a reputation as a well-known and reliable supplier who provides full back-up and service support for our entire product range.

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